Shipping policy

1. Shipping Address
We will ship orders only to the billing or shipping address provided at the time of purchase.

Customers are responsible for ensuring that all address details and contact information (including a reachable phone number) are accurate and complete. We do not deliver to P.O. Box addresses and will only ship to valid residential or business addresses.

We shall not be held liable for any loss or delay resulting from incorrect or incomplete shipping information provided by the customer. In the event that an order is returned to us due to such errors, any re-delivery will be subject to additional shipping charges, which will be communicated upon request.

2. Change of Shipping Address
Requests to change the shipping address must be submitted via email to nutrisource2@nutrisource.com.my within 12 hours of order placement and prior to shipment.

Requests made after 24 hours of order confirmation or after the order has been shipped will not be guaranteed. Any additional costs incurred for address changes or re-delivery will be borne by the customer.

3. Shipping Time
Delivery typically takes 2–5 working days (Monday to Friday) for Peninsular Malaysia.

Orders are delivered during standard office hours (9:00 AM to 5:00 PM, weekdays only). Delivery times may vary depending on location and unforeseen circumstances.

4. Tracking Information
Once your order has been dispatched, a tracking number will be provided. Updates and communications regarding your shipment may be sent via email, mobile application, or SMS.

5. Policy Updates
We reserve the right to amend this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon being published.