Refund policy

Cancellation, Return and Refund Policy

1. Cancellation Policy

Customers may cancel their order(s) at no additional cost, provided the cancellation request is made before the order has been shipped from our warehouse.

To request a cancellation, please email us at nutrisource2@nutrisource.com.my.

Upon receipt of a valid cancellation request, a full refund will be processed, less any applicable payment processing fees.

To ensure successful cancellation prior to shipment, we recommend submitting your request within 12 hours of placing your order. Customers are advised to review their orders carefully before confirming their purchase.

2. Return Policy

2.1 Eligibility

This return policy applies only to products purchased directly from <Website URL>.

2.2 Return Timeframe

All return requests must be submitted within 3 days from the delivery date. Requests made after this period will not be accepted.

2.3 Return Conditions & Procedure

To be eligible for a return, the item must:

  • Be in the same condition as received
  • Be unused and unworn
  • Include all original tags and packaging
  • Be accompanied by a receipt or proof of purchase

To initiate a return, please contact us at nutrisource2@nutrisource.com.my.

All return requests are subject to review and approval. We reserve the right to reject any return deemed unfit, unreasonable, or not in compliance with the above conditions.

If your return request is approved, we will provide:

  • A return shipping label (if applicable)
  • Instructions on how and where to send the item

Items must be shipped back within 7 working days of approval. Returns sent without prior approval will not be accepted.

3. Refund Policy

We aim to ensure customer satisfaction while maintaining fair business practices.

3.1 Eligible for Refund

Refunds will only be issued under the following circumstances:

  1. Item received is damaged
  2. Item received is incorrect
  3. Item is lost or failed delivery

3.2 Non-Defective Returns

  • Returns due to change of mind or customer preference are not eligible for refund
  • However, such returns may be accepted for exchange or store credit, subject to approval

4. Refund Process

Refunds will be processed after inspection and verification of the returned item (if applicable).

If approved:

  • Refunds will be issued to the original payment method only
  • Processing time is within 10 business days

Please note that additional time may be required for your bank or credit card provider to reflect the refund.

If more than 15 business days have passed since approval, please contact us at nutrisource2@nutrisource.com.my.

5. Shipping Costs

  • For defective, incorrect, or failed delivery cases → return shipping costs will be covered by us
  • For non-defective returns → return shipping costs will be borne by the customer